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Introduction
If you, a young person, a carer, a social worker, a family member or anyone connected with Futures Group needs to get in touch with us, we want to make it as easy as possible.
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We aim to provide excellent care and support, but if something is not right or doesn’t feel right, you have every right to raise a complaint, concern or feedback. We take all voices seriously and will work with you to resolve issues fairly and respectfully.
COMPLAINTS AND CONTACTS
How to get in touch, share feedback, or raise a concern
Contact details for people who can help
Children’s Commissioner for England
The Children’s Commissioner for England listens to what children and young people who live away from home have to say about how they are looked after. You can find out about your rights and it is a way for you to be heard.
Website:
www.childrenscommissioner.gov.uk
Email:
advice.team@childrenscommissioner.gsi.gov.uk.
Telephone: 0800 528 0731
Address: The Office of the Children’s Commissioner Sanctuary Buildings, 20 Great Smith Street, London, SW1P 3BT
Ofsted inspect our agency and if you are unhappy about your care or something that Futures For Children is doing or not doing, then they will listen to you.
Website:
www.gov.uk/government/organisations/ofsted
Telephone: 0300 123 1231
Address: National Business Unit,
Piccadilly Gate, Store Street, Manchester,
M1 2WD.
Become is a voice and a champion for children and young people in the UK living in care. They believe that every child in care should receive the support, encouragement and opportunities they need to enjoy their life and to achieve.
Website: www.becomecharity.org.uk
Telephone: 0800 223 2033
The National Youth Advocacy Service are there to support children, young people, and vulnerable adults to ensure their rights are up held.
Website: www.nyas.net
Telephone: 0300 330 3131
Coram Voice have trained staff called advocates who can help you if you are having problems in care or living away from home.
Website: www.coramvoice.org.uk
Telephone: 0808 800 5792.
You can contact ChildLine about anything, no problem is too big or too small. If you’re feeling worried, scared, stressed or just want to talk to someone you can contact ChildLine. They offer information and support whenever you need it.
Website: www.childline.org.uk
Telephone: 0800 1111
Not found what you are looking for? Need to talk?
We aim to provide the best possible support for the children who are in the care of our foster carers.
If you are a young person and would like to talk to us, you can always contact us here at Futures Group by calling 07795 224674.
